Tips to prevent tech-tastophies, along with questions and answers to some common tech struggles.
A tech-user flagged me down in a panic. She was not receiving email from a co-worker. Not fully understanding her, I asked a few more questions. “Are you receiving any email?” “Did the co-worker spell your address properly?”“Did the co-worker forget to include you in the email?”
Episode 37: The Case of the Missing Email Read Post »
It’s a familiar scenario at the good ol’ helpdesk. A user reports that they have entered the correct password multiple times. “I know it’s the right one. I’ve used it 20 times today.” I believe them. While entering a password while on autopilot does occasionally result in password failure, there are other factors that may also
Episode 36: The Keyboard Holds the Key Read Post »
Millie is excited. She wants to share her cat’s latest photo with the entire organization. She selects the “Everybody” email list and hits send. “Aww. He’s so cute!” says Bobby. “Look at those little whiskers” Sue replies. And the responses keep coming… and coming…
Episode 34: Please BCC… Because Read Post »
The increased utilization of texted-based communication has resulted in an interesting phenomenon. English grammar has morphed, abandoning traditional rules for something better known as “text speak”. Formal communications now include emojis, capitalized words, and exclamation points as people attempt to convey emotion in their writing. Acronyms replace words, in an attempt to shorten responses. Long
