It’s a familiar scenario at the good ol’ helpdesk. A user reports that they have entered the correct password multiple times. “I know it’s the right one. I’ve used it 20 times today.” I believe them. While entering a password while on autopilot does occasionally result in password failure, there are other factors that may also […]
Episode 36: The Keyboard Holds the Key Read Post »
It’s a phrase I hear often at the good ol’ helpdesk. “Everything is broken” While it’s completely possible that your machine looks like the one above, there’s a good chance that not everything is broken.
Episode 29: Everything is Broken Read Post »
Hey TechniGal,I’m not tech-y. I want to use the internet and send emails. What kind of device should I get?
Episode 23: Internet Device Showdown Read Post »
It is important that you back up your files BEFORE disaster strikes. Learn how in this episode.
Episode 4: Back it Up Read Post »
