The month is March 2020 and the world is talking about potential lockdown because of a human-spread virus. Schools are shutting down and workers are requesting the option to work from home.
Episode 54: Working from Home Read Post »
A tech-user flagged me down in a panic. She was not receiving email from a co-worker. Not fully understanding her, I asked a few more questions. “Are you receiving any email?” “Did the co-worker spell your address properly?”“Did the co-worker forget to include you in the email?”
Episode 37: The Case of the Missing Email Read Post »
Tech heroes who work in office environments tend to be severely outnumbered by tech users, devices, and tech issues. Like so many superheroes throughout history, we will never run out of problems, tough decisions, or “bad guys.”
Episode 30: Are you busy? Read Post »
Tech-heroes have a lot of special abilities. We can fix (most) everything with a power cable, understand other languages, and keep business running as usual under impossible circumstances. (Well, most of the time.)
Episode 28: Mind Reading is Not My Superpower Read Post »
