Tech-heroes have a lot of special abilities.
We can fix (most) everything with a power cable, understand other languages, and keep business running as usual under impossible circumstances. (Well, most of the time.)
One skill that we do not have is the ability to read minds. While we’re resurrecting dead computers, rescuing coworkers from locked out accounts, and protecting our organizations from mal-intenders, we rely on the “bat signals” of our users to know where and when we’re needed.
In my world, the “bat signal” comes in the form of a work ticket.
Why is this important?
I often meet a flustered tech‑user who insists they “put in a ticket,” or “called,” or “did something” to let me know they needed help. They usually can’t remember which method they used — only that they definitely did something.
Meanwhile, I have no record of it.
If I had received their request, I would’ve already reached out to gather details and build a plan. Instead, I start asking questions. They get frustrated. Suddenly we’re in a standoff because I can’t fix what I can’t see, and they can’t explain what’s actually happening.
Sometimes I do find their ticket — buried, vague, or missing key details — with several unanswered messages from me asking for more information.
Without specifics, I’m flying blind.
A Final Word from TechniGal
Superheroes are human too. Well… except Superman. But the rest of us? We need your help to help you.
Send the signal. Share the details. Give us the information we need to save the day.
Your tech‑hero will thank you — and your computer probably will too.