A tech-user flagged me down in a panic.
She was not receiving email from a co-worker. Not fully understanding her, I asked a few more questions.
“Are you receiving any email?”
“Did the co-worker spell your address properly?”
“Did the co-worker forget to include you in the email?”
You see, it’s very unusual for an internal email to get lost. External senders can be flagged as “spam” and get re-routed to a junk mail folder without you even knowing. (This can apply to individual addresses or an entire web domain.) If our organization’s domain had been flagged, the tech-user would never see email from any of our co-workers.
There had to be something else going on.
I remembered an instance when another tech-user had intentionally routed his boss’ email to the “Trash” folder with an email rule. It seemed like a long shot – especially as rules require some work to set up – but it was the only logical explanation I could think of. Sure enough, there was an email rule directing the sender’s mail to “Trash”. Once I deleted the rule, the co-workers could communicate once again.
While tech-users may believe that technology is mystical, it’s really quite logical. If a computer is told to delete email, it will. It doesn’t care who made the request or why – it just obeys.
That is why my job will never be obsolete.